Privacy policy.

Privacy Policy for CYTO PHL (a.k.a. CYTO Smart Space & CYTO Smart Space PHL)
Last updated: July 15, 2025

This Privacy Policy describes how CYTO PHL, also doing business as CYTO Smart Space and CYTO Smart Space PHL ("we," "us," or "our"), collects, uses, discloses, and protects the personal information of visitors to https://cytophl.com (the "Site") and users of our services ("you" or "your"). By accessing or using the Site, you agree to the terms of this policy.

1. Information We Collect

1.1 Personal Information You Provide

  • Contact data: Name, email address, phone number, company/organization, job title

  • Event data: Event date, attendee names, dietary preferences, payment details for bookings

  • Communications: Content of messages you send via contact forms, live chat, or email

1.2 Automatically Collected Information

  • Usage data: IP address, browser type/version, device identifiers, operating system, pages visited, referral URLs, time stamps

  • Cookies & similar technologies: We use cookies, web beacons, local storage, and similar tools to remember your preferences, analyze Site traffic, and personalize your experience.

1.3 Third‑Party Sources

  • Analytics providers: Google Analytics, Hotjar, etc., for aggregated, pseudonymized usage metrics

  • Advertising partners: To serve and measure ads (e.g., Google Ads remarketing)

2. How We Use Your Information

We use the information we collect to:

  1. Provide & improve services: Process bookings, manage events, maintain the Site, and troubleshoot issues.

  2. Communicate with you: Respond to inquiries, send confirmations, reminders, newsletters, and promotional materials (you may unsubscribe at any time).

  3. Personalize your experience: Recommend event spaces, offerings, and content based on your preferences and behavior.

  4. Analytics & research: Understand how the Site is used and optimize performance.

  5. Compliance & safety: Prevent fraud, enforce our terms, and comply with legal obligations.

3. Sharing & Disclosure

We do not sell your personal information. We may share information with:

  • Service providers & contractors: Payment processors, email service providers, hosting providers, and IT support—only as needed to perform services.

  • Business partners: Catering services, AV vendors, or local hotels when you request bundled event packages.

  • Legal & safety: When required by law (e.g., subpoenas), to protect our rights, or to prevent harm.

4. Third‑Party Links & Services

Our Site may contain links to third‑party websites or services (e.g., social media, online maps). We are not responsible for their privacy practices. We encourage you to review their policies before providing any personal information.

5. Your Choices & Rights

  • Access & correction: You may review, update, or delete your personal information by contacting info@cytophl.com.

  • Opt‑out of marketing: Click the “unsubscribe” link in any promotional email or email info@cytophl.com.

  • Cookie preferences: You can set your browser to block or delete cookies; however, some parts of the Site may not function properly.

  • Data portability & deletion: Where required by law, you may request a copy of your data or ask us to erase it.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no internet transmission is 100% secure.

7. Cross‑Border Transfers

If you’re outside the United States, note that we store and process data in U.S.‑based servers. By using the Site, you consent to transfer and processing of your information in the U.S.

8. Children’s Privacy

The Site is not intended for children under 13. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us to have it removed.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are significant, we will post a prominent notice on the Site and update the “Last updated” date above.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:
CYTO PHL (CYTO Smart Space / CYTO Smart Space PHL)
Email: privacy@cytophl.com
Address: 2929 Arch Street, STE 250, Philadelphia, PA 19104
Phone: (267) 555‑0198

By using cytophl.com, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.